Privacy policy

Updated October 26, 2026

LodgeSight ("LodgeSight", "we", "us") provides back-office software to hotels: schedules, time clock, payroll records, daily reports and accounting. This policy explains what information LodgeSight handles, how it is protected, and the choices you have. It applies to lodgesight.com and the LodgeSight application.

Who the data belongs to

A hotel company that uses LodgeSight (your employer, if you are an employee) controls its own business and employee records. LodgeSight processes those records on the company's behalf and on its instructions.

What we collect

Account information: the email address used to sign in, your role, the company you belong to, and the times you sign in.
Company records entered by the company: employee profiles (name, contact details, employment and pay details), schedules, time punches, reports and accounting entries.
Mobile numbers, when a company chooses to send schedule text messages, together with whether you have agreed (replied YES) or opted out (replied STOP).
Technical information needed to run the service: device type, app version, error reports and timing. These never contain the contents of company records.

How company records are protected

Company records are encrypted on the device before they are sent to our servers, with keys that only the company's own signed-in people hold. LodgeSight's servers store and synchronize this data but cannot read it. Information that must be readable to be delivered, such as the address of an email or text message and its contents at the moment of sending, is handled only for that delivery.

Text messages (SMS)

A company may use LodgeSight to text its employees their published schedule and changes to their shifts. We send a text only after the person has agreed on the employee intake form or in their employee profile and has replied YES to a confirmation text from their own phone. Message frequency varies with the schedule; most people receive about one message a week plus one for each change to their own shifts. Message and data rates may apply. Reply STOP to any message to stop, and HELP for help. Program details are at lodgesight.com/sms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share information with

We share information only with the service providers needed to run LodgeSight, under agreements that restrict them to that purpose: hosting and storage (Cloudflare), email delivery (Resend) and text message delivery (Twilio). Your employer sees the records it controls. We do not sell personal information and do not share it with third parties for their own marketing.

How long we keep it

Company records are kept for as long as the company keeps its account; a company can delete records or its whole account at any time. Delivery logs for email and text messages hold counts and outcomes, never message contents, and are kept for 90 days. Opt-out (STOP) records are kept so that we continue to honor them.

Your choices

Reply STOP to stop text messages; reply START to resume.
Ask your employer to correct or remove your employee information; they control it.
Email us at privacy@lodgesight.com with any question about this policy.

Children

LodgeSight is a workplace tool for adults and is not directed to children under 16.

Changes

We will post any change to this policy on this page with a new date.